Best AI Chatbot for Ecommerce and Online Shopping (With Pricing and Features)

Indira Krishnan
Content Creator

Last update on :

November 15, 2024

Table of contents

Around 2 billion people worldwide shop online, and 80% of retail and eCommerce businesses already use AI chatbots or plan to adopt them soon. 

With so many options on the market, finding the best AI chatbot for eCommerce can be challenging.

Read along to find the top features of the best AI chatbot available and pick the one that suits your business needs.

Why use an AI Chatbot for Your Ecommerce Business?

Great sales and a strong customer experience are key to running a successful Shopify store, and AI chatbots can help you achieve both. 

They boost sales while making your store more engaging, responsive, and personalized, which builds customer loyalty.

  • AI chatbots handle customer inquiries 24/7, reducing cart abandonment and improving customer satisfaction.
  • They analyze customer behavior and purchase history to recommend products that match customer interests.
  • AI chatbots eliminate wait times by offering sign-ups, discounts, and reminders, helping capture more leads.
  • They guide users toward completing purchases, which helps reduce bounce rates.
  • AI chatbots suggest related products to customers, increasing the average order value.
App Name Free Plan Pricing Special Feature Platforms Available
AskTimmy ✅ $49/month Smart suggestions, AI nudges, and human-like responses Shopify
Tidio ✅ $29/month Plug-and-play flows to handle conversations, discounts, and recover abandoned carts Shopify, WordPress, Wix, Joomla
Ada ❌ Contact Sales Engages with customers in 50+ languages. Shopify, Facebook Messenger, WhatsApp
Octaneai ❌ $50/month Offers a quiz builder that improves product recommendations Shopify
Intercom ❌ $29/month Engage with customers in real-time with live chat functionality. Web, iOS, Android
Giosg ❌ Contact Sales Advanced targeting and routing engine, chatbots, and lead forms that improve website conversion Web
Haptik ❌ Contact Sales Engages with customers in 100+ languages across 10+ channels Web, Mobile
Zendesk ❌ $25/month Offers communication across multiple channels. Web, iOS, Android
Zoho Desk ❌ $9/month Analytics to track order fulfillment rates, customer satisfaction scores, and response times. Web, iOS, Android
ChatBot ❌ $52/month Includes both live agents and AI chatbots Web

10 Best AI Chatbots for Ecommerce

AskTimmy AI Shopping Assistant

Key features

  • The AskTimmy AI Chatbot boosts sales and overall conversions by automating customer support that’s available 24/7.
  • This AI chatbot acts as a shopping assistant, answering questions, and suggesting products with AI help.
  • It creates a knowledge base from Shopify pages and policies, and gives quick and accurate answers to customer questions.
  • The AI chatbot quickly updates your product catalog to stay up to date, reducing mistakes and building customer trust.
  • It allows complete customization of your chatbot's design, launcher, and AI suggestions to fit your brand.
  • It comes with multi language support with more than 50 languages.

Reviews

“We're implementing AskTimmy.ai, and their support has been outstanding! The team responds promptly and goes above and beyond to assist. Testing has been smooth, and we're excited to launch our AI Assistant soon!”

- Feelo

“This app is amazing! I filtered through a lot of other AI chat options for my site and decided to try AskTimmy.ai. It does everything I would like it to and so much more! The team is extremely helpful too and were able to show me all the cool features you can use with this. I highly recommend this and am so happy with it!”

- Ashlyn's Diy Drip

Real store examples

Hellenic Sun Gifts

Feelo

Pricing

Free Plan Standard Plan
Free $49 / month

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Tidio Live Chat and Chatbot Integration

Key features

  • Tidio has a live chat and AI chatbot feature that can track user activity and offer personalized discounts.
  • This AI chatbot has 40+ templates that can be used to handle missed conversations, recover abandoned carts , and recommend products.
  • It supports integrations with several platforms.
  • It has a mobile management app to manage customer interactions on the go.

Reviews

“Good customer service. Helped us convert more sales due to chatbots feature and AI customer service saves us time and efficiency for customer queries.”

- Circa Watch Labs

“App works ok, but it's absurd that removing the Tidio branding costs more per month than using the tool itself. Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.”

- Engineers Collective

Real store example

Duvet Hog

Pricing

Free Starter Growth Plus Premium
Available $29 / month $59 / month $749 / month $2999 / month

Ada Automated Customer Interactions

Key features

  • The AI chatbot builds a stronger brand by training your AI to match your brand's voice, style, and identity.
  • It improves marketing by keeping track of customer interactions and analyzing the data you collect.
  • It learns more about customer behavior and makes smart choices using real-time analytics and reporting tools.
  • This AI chatbot boosts sales and conversions by reaching out to customers before they ask for help.

Reviews

“ADA is user-friendly and simple to understand. Setting up automated answers is easy with drag-and-drop options like text, videos, and images, along with actions that ensure a smooth chat flow.”

- Reniel A., System Coordinator Admin

“Implementing and maintaining Ada was a heavy lift, especially with complex intents, which required technical knowledge of placeholders, APIs, etc. The Zendesk integration could be improved for easier use, and our implementation specialist seemed more focused on rushing the process than understanding our technical needs.”

- Felipe C., Customer Operations Lead

Real Store Example

Canva

Pricing

Contact sales

Octaneai Personalized Quizzes and Surveys

Key features

  • This AI chatbot uses quizzes to recommend products based on preferences, boosting conversions and order values.
  • It engages customers with chatbots that recover abandoned carts, send order updates, and promote sales.
  • Octaneai tracks engagement, conversions, and revenue with analytics to help make smart decisions.
  • The AI chatbot integrates with tools like Klaviyo for better email marketing and smoother system connections.

Reviews

“Octane makes it SO easy to build a beautiful and engaging quiz that collects useful zero-party data on your subscribers. I've seen such a lift in useful data.”

- Blake I., Partnerships, Small business

“A drawback of Octane AI is that some technical knowledge may be needed to set up and use advanced features like custom chatbot templates and segmentation effectively.”

- Mary B., Content Marketer

Real Store Example

Buy a hearing aid?

Pricing

Octane Octane Plus Enterprise
$50 / month $200 / month Starts at $500

Intercom Live Chat and Automated Messaging

Key features

  • Intercom offers an AI agent, AI copilot, and AI analyst to improve customer service.
  • This AI chatbot summarizes conversations, provides personalized replies, and auto-fills ticket info to speed up support.
  • It shares consistent information through a knowledge hub for both agents and customers.
  • It organizes and resolves issues by bringing all conversations from every channel into one inbox.

Reviews

“Intercom has saved me significant time over the past two months. As a sole marketer managing communications, Intercom Series has been a game changer. I’ve built email and chat flows across our sales funnel, from trial signup to onboarding and review campaigns. Series are easy to set up, and Intercom integrates seamlessly with our tech stack and product.”

- Stefan M., Head of Marketing

“I often find myself Googling where specific features live, even after years of using it. Improved in-platform navigation and searchability would make a big difference.”

- MJ C., Product Marketing Manager

Real Store Example

Gymshark

Pricing

Essential Advanced Expert
$29 / month $85 / month $132 / month

Giosg Live Chat with AI

Key Features

  • Giosg’s AI chatbots and pop-ups create personalized, interactive experiences to make browsing more engaging.
  • The AI chatbot Integrates with CRM and messaging tools like Salesforce, HubSpot, and Messenger to keep customer communication easy.
  • The AI chatbot uses advanced targeting to reach quality leads through chatbots and lead forms.
  • It boosts website conversions and builds strong customer connections, driving valuable leads and business growth.

Reviews

“Integrates well with our current systems, enhancing sales with fast, efficient transfers. It’s cost-effective, with simple, customizable features and easy, quick setup.”

- Cherry W., Corporate Capital Finance Controller

“It has very short trial period for user to test the tools.”

- Melifa G., Web Programmer

Real Store Example

Tempur- Pedic

Pricing

Contact sales

Haptik Conversational AI for Customer Support

Key Features

  • Haptik’s AI assistants give quick, accurate answers to customer questions, boosting conversion rates.
  • This AI chatbot tracks and resolves queries on WhatsApp, helping store owners connect with buyers at the right time.
  • It builds AI roadmaps to make operations more efficient, improve sales, and enhance customer service.
  • The AI chatbot offers personalized buying advice and product suggestions that feel like human support.

Reviews

“It has a good and faster chatbot that gives quick replies to customers. It has good content management where we can add articles and topics. We can generate reports and dashboards.”

- Vishal Singh C., Quality Analyst SME

“New developments in bot and integrations with other systems are costly and time consuming.”

- Hemil D., SME

Real Store Example

Halsted Builders Express

Pricing

Contact sales

Zendesk Live Chat and Ticketing System

Key features

  • Zendesk uses AI agents to provide quick support, which helps make customers happier.
  • The AI assistant boosts productivity by giving agents helpful information and suggested responses.
  • This AI chatbot offers a high return on investment.
  • It can switch between 109 languages catering to global customers.

Reviews

“Zendesk is infinitely customizable. I love the plethora of fields, automations, sorting, and reporting options that are at your fingertips. It's extremely easy to set up and can integrate with your existing support email addresses. Zendesk's support team is quick to respond to questions and they're always posting guides with tutorials on how to implement new features.”

- David C., Manager of Client Retention

“Zendesk Support takes substantial time to respond. Their TAT can be much better. And the account manager assigned by them is not easy to reach.”

- Rohit K., AGM Operations

Real Store Example

Samsung

Pricing

Support Team Suite Team Suite Professional Suite Enterprise
$25/month $69/month $149/month Custom Pricing

Zoho desk AI Powered Ticketing System

Key features

  • Zoho Desk works across multiple channels, so you’re always available for your customers.
  • The AI chatbot picks out key parts of customer issues and adds them as tags for easy tracking.
  • It uses sentiment analysis to make conversations feel more human and understanding.
  • The simple user interface requires no coding to set up.

Reviews

“We've been using Zoho Desk for over a year now, and it has transformed our customer support operations. The ticketing system is incredibly intuitive and has helped us keep track of customer issues without anything falling through the cracks.”

- Leocel A., IT Support/ System Admin

“It's difficult creating custom modules and establishing links between different modules.”

- Venkat K., Program Manager

Real Store Example

Mercedes Benz

Pricing

Express Standard Professional Enterprise
$9/month $20/month $35/month $50/month

Chatbot Drag and Drop Builder

Key features

  • The chatbot provides 24/7 AI-generated customer support, boosting customer satisfaction.
  • It comes with 20+ ready-to-use templates for an easy start.
  • This AI chatbot integrates with your website and other eCommerce platforms.
  • It collects user information and offers personalized recommendations based on user profiles and preferences.

Reviews

“I love how easily you can integrate Chatbot into Livechat. From there you can easily create presets to respond to customers' inquiries.”

- Alice K., Support Specialist

“There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat. Learning aspects were manual at the time of our configuration with no AI supporting further learning.”

- Anthony S., Client Services Director

Real Store Example

RUPT

Pricing

Starter Team Business Enterprise
$52/month $142/month $424/month Custom Pricing

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Frequently Asked Questions

1. What’s the difference between AI chatbots and live chat support?

AI chatbots work automatically and handle many tasks right away. They take care of repetitive questions.

Live chat, on the other hand, uses human agents who step in for complex or unique questions.

2. Can an AI chatbot handle complex customer questions?

Yes, many AI chatbots like AskTimmy and Intercom, can handle complex questions by drawing from a knowledge base or integrating with other systems. 

If a query goes beyond the bot's capabilities, it can escalate to a human agent.

3. Do AI chatbots require coding skills to set up?

Most modern AI chatbots, like Ask Timmy and Zoho Desk, are no-code or low-code tools. 

Store owners can set them up easily using drag-and-drop interfaces or ready-made templates, with little technical knowledge needed.

4. Can an AI chatbot help with upselling and cross-selling products?

Most AI chatbots, like Ask Timmy, can suggest related or higher-value products based on what customers like or have bought before. 

This helps encourage upsells and cross-sells, which can increase the average order value.

5. What platforms or eCommerce stores can an AI chatbot integrate with?

Most AI chatbots can connect with many eCommerce platforms like Shopify, WooCommerce, and Magento. 

They can also link to social media channels like Facebook Messenger and WhatsApp to reach more customers.