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AI chatbot for customer service is revolutionizing ecommerce, helping businesses save almost 3 billion billable working hours.
With the number of AI chatbots available, it can be quite tricky to find the best AI tool for ecommerce.
Well, let us make it easier for you with a list of the 10 best AI chatbots for customer service.
Read along to get familiar with the apps carefully handpicked based on their advanced features and choose the one for your business.
Why Use an AI Chatbot for Customer Service
Customer satisfaction and engagement are crucial for the success of your business and using an AI chatbot to manage your customer queries is one of the best strategies to achieve that. Here are some of the key benefits of using AI chatbot for customer service.
- AI chatbots help automate your ecommerce business and offer 24/7 instant response to all kinds of customer inquiries.
- AI chatbot in customer service makes it easier for human agents to focus better on complex tasks.
- You can even eliminate customer wait time and keep your customers engaged at all times.
- Using AI for customer service can help cut down service costs.
- The AI chatbot will interact with your customers, understand their preferences, and offer tailored solutions and recommendations to create a personalized shopping experience.
10 Best Customer Service AI Chatbots for ECommerce
1. AskTimmy.ai
Key Features
- The AskTimmy.ai chatbot will automate customer service to streamline customer interactions and manage workflow to drive more sales.
- The AI chatbot helps increase customer engagement and satisfaction through instant response and not smart suggestions.
- Customers can even upload images and AskTimmy will come up with a list of similar products available in the store.
- It answers all kinds of customer queries related to the product, order status, and store policy.
- Increases conversion rate and overall sales through 24/7 customer support and personalized product recommendations.
Pricing
2. ChatBot AI Support & Sales Bot
Key Features
- The AI chatbot easily integrates with your website and other ecommerce platforms.
- You can fine-tune the chatbot to offer 24/7 AI-generated replies to increase customer satisfaction.
- You can choose from the various ready-to-use chatbot templates including 10 different templates for customer service.
- It provides personalized product recommendations by analyzing and understanding customer preferences.
Pricing
3. Intercom
Key Features
- Intercom offers an AI agent, AI copilot, and AI analyst to help offer better customer service.
- It has an inbuilt interactive voice response system as well as workload management tools.
- Delivers accurate reports on customer interaction and performance reports to improve service quality.
- The AI chatbot also keeps customers engaged using product tours and targeted messages.
Pricing
4. Zowie
Key Features
- Zowie AI chatbot offers two different AI support including an AI agent and an AI inbox.
- You can use the AI inbox to manage ticket assignments and reroute them to the right team.
- Using that you can communicate with your customers in 175 different languages without any trouble.
- Using the AI Agent, you can help your customers find the right product and keep them engaged in an interactive conversation at all times.
Pricing
Contact the Zowie sales team to know about their pricing plans.
5. Zendesk
Key Features
- Zendesk focuses on creating a better working relationship with the customer to increase both loyalty and revenue at the same time.
- The AI agent works across multiple channels without any hassle.
- It is capable of switching between 109 languages to offer a personalized shopping experience to your customers.
- This easy-to-install AI chatbot offers a relatively high return on investment and is cost effective.
Pricing
6. Tidio
Key Features
- Tidio has both Live chat as well as an AI chatbot to help resolve customer queries.
- You can easily integrate Tidio with several other apps and ecommerce platforms.
- Tidio’s AI chatbot, Lyro, offers human-like support in multiple languages with a 6-second response time.
- Lyro can even help you with routine tasks such as creating tickets and checking order status.
Pricing
7. Ada
Key Features
- The Ada AI chatbot offers multilingual support, over 50+ languages to help customers across different channels.
- You can also make use of the Ada Voice feature to automate calls and reduce customer wait time.
- Set up the AI and train it to suit your brand tone and need once and it will automatically adapt your business and customer needs.
- You can even make use of the Ada testing tools to check and test the chatbot’s performance before you introduce it to your customers.
Pricing
Contact the Ada sales team to know about their pricing plans.
8. Zoho Desk
Key Features
- You can use Zia, Zoho Desk AI chatbot, to answer customer queries instantly as well as to offer assistance to the support team.
- The AI chatbot will be useful in closing tickets quicker and more effectively, increasing customer satisfaction by reducing the response time.
- The user interface is simple and needs no code to complete the setup.
- You can easily track and analyze all AI activities across your store or website using Zia to make an informed decision.
Pricing
9. HubSpot
Key Features
- HubSpot lets you build your own personalized AI chatbot without any coding or other complex technical skills.
- You can customize the chatbot to suit your brand and specifications.
- Using the data given, the chatbot will instantly answer customers and manage tickets.
- It can even book meetings and trigger emails after every conversation directly from the chatbot’s window.
Pricing
The AI chatbot is also available in their Sales Hub, Service Hub, and Content Hub.
10. Freshchat
Key Features
- Freshchat AI chatbot helps automate customer service and improve response quality.
- You can create a customized chatbot specially tailored for your business using the chatbot templates available.
- Using the reports available you can analyze the chatbot’s performance as well as the customer interaction.
- The AI makes ticket resolving quicker and simpler increasing overall customer service and efficiency.
Pricing
Wrapping Up
AI chatbots are transforming customer service across all ecommerce channels and platforms.
You can lean on the apps mentioned above to help manage your business better without worrying about customer service.
After the initial setup, you can sit back and monitor its work and make necessary adjustments if and when needed.
At the end of the day, you get your work done without exhausting your human resource and the control is always in your fingertips.
Frequently Asked Questions
1. Are AI chatbots difficult to set up?
Most AI chatbots, like AskTimmy.ai and Freshchat, are user-friendly and require no coding skills to set up while other apps such as ChatBot come with ready to use templates.
Setting up an AI chatbot hardly takes a few minutes if you use these apps.
2. Can AI chatbots integrate with my existing e-commerce platform?
Yes, you can integrate the AI chatbots with popular e-commerce platforms such as Shopify and WooCommerce.
While most chatbots come with multi-channel support, few might have certain restrictions.
Before choosing an AI, check and ensure it has support for your specific ecommerce platform.
3. How can AI chatbots increase sales?
AI chatbots can recommend products, assist with order status, and engage customers in personalized interactions, leading to higher conversion rates and improved sales.
4. Do AI chatbots replace human agents?
AI chatbots complement human agents by handling simple queries, allowing human support teams to focus on more complex issues.
They do not fully replace human agents but work alongside them for greater efficiency.
Most AI chatbots will automatically hand over the controls to human agents if and when necessary.
5. Can AI chatbots be customized for my brand?
Many AI chatbots, such as AskTimmy.ai and HubSpot, allow customization in terms of design, tone, and functionality to match your brand’s voice and style.