10 Best AI Chatbots for Customer Service for Ecommerce Business (Online & Free)

AI chatbot for customer service is revolutionizing ecommerce, helping businesses save almost 3 billion billable working hours. 

With the number of AI chatbots available, it can be quite tricky to find the best AI tool for ecommerce. 

Well, let us make it easier for you with a list of the 10 best AI chatbots for customer service. 

Read along to get familiar with the apps carefully handpicked based on their advanced features and choose the one for your business.

Why Use an AI Chatbot for Customer Service

Customer satisfaction and engagement are crucial for the success of your business and using an AI chatbot to manage your customer queries is one of the best strategies to achieve that. Here are some of the key benefits of using AI chatbot for customer service. 

• AI chatbots help automate your ecommerce business and offer 24/7 instant response to all kinds of customer inquiries. 
• AI chatbot for customer service makes it easier for human agents to focus better on complex tasks.
• You can even eliminate customer wait time and keep your customers engaged at all times. 
• Using AI chatbot for customer service can help cut down service costs.
• The AI chatbot will interact with your customers, understand their preferences, and offer tailored solutions.
• It can recommend products to create a personalized shopping experience. 

10 Best Customer Service AI Chatbots for ECommerce 

1. AskTimmy.ai 

Key Features 

• AskTimmy.ai chatbot can automate customer service 24/7.
• It simplifies customer interactions and manages workflow to drive more sales. 
• The AI chatbot increases customer engagement and satisfaction through instant response. 
• With the smart photo search option, customers can upload images and AskTimmy will suggest similar products or complementary products.
• It answers all kinds of customer queries related to the product, order status, and store policy. 
• Increases conversion rate and overall sales through customer support

Pricing 

2. ChatBot AI Support & Sales Bot

Key Features 

• The AI chatbot easily integrates with your website and other e-commerce platforms. 
• You can fine-tune the chatbot to offer 24/7 AI-generated replies to increase customer satisfaction. 
• You can choose from 10 different ready-to-use templates for customer service. 
• It provides personalized product recommendations understanding customer preferences.

Pricing 

3. Intercom

Key Features 

• Intercom offers an AI agent, AI copilot, and AI analyst to offer better customer service. 
• It has an in-built interactive voice response system and workload management tools. 
• Delivers performance reports on customer interactions to improve service quality. 
• The AI chatbot also keeps customers engaged using product tours and targeted messages. 

Pricing 

4. Zowie

Key Features 

• Zowie AI chatbot for customer service offers two different AI support - AI agent and AI inbox. 
• You can use the AI inbox to manage ticket assignments and reroute them to the right team.
• Using that you can communicate with your customers in 175 different languages without any trouble. 
• Using the AI Agent, you can help your customers find the right product and keep them engaged in an interactive conversation at all times.

Pricing 

Contact the Zowie sales team to know about their pricing plans.

5. Zendesk

Key Features 

• Zendesk focuses on increasing customer loyalty and revenue at the same time. 
• The AI agent works across multiple channels without any hassle. 
• It supports 109 languages to offer a personalized shopping experience to your customers. 
• This easy-to-install AI chatbot offers a high return on investment and is cost-effective. 

Pricing 

6. Tidio

Key Features 

• Tidio has both Live chat and an AI chatbot to help resolve customer queries. 
• You can easily integrate Tidio with several other apps and e-commerce platforms.
• Tidio’s AI chatbot, Lyro, offers human-like support in multiple languages with a 6-second response time. 
• Lyro can help you with routine tasks such as creating tickets and checking order status.

Pricing 

7. Ada

Key Features 

• The Ada AI chatbot supports over 50+ languages to help customers across different channels. 
• The Ada Voice feature can automate calls and reduce customer wait time. 
• Train your AI chatbot to suit your brand tone and adapt to your customer needs. 
• Use Ada testing tools to check the chatbot’s performance before it goes live.

Pricing 

Contact the Ada sales team to know about their pricing plans.

8. Zoho Desk 

Key Features 

• You can use Zia, Zoho Desk AI chatbot, to answer customer queries instantly.
• The AI chatbot will be useful in closing tickets quicker and more effectively, 
• It increases customer satisfaction by reducing the response time.  
• You can easily track and analyze all AI activities across your store to make an informed decision

Pricing

9. HubSpot

Key Features 

• HubSpot lets you build your own personalized AI chatbot without any coding or other technical skills. 
• You can customize the chatbot to suit your brand and specifications. 
• Using the data given, the chatbot will instantly answer customers and manage tickets.
• It can book meetings and trigger emails directly from the chatbot’s window. 

Pricing 

The AI chatbot is also available in their Sales Hub, Service Hub, and Content Hub.

10. Freshchat

Key Features 

• Freshchat AI chatbot helps automate customer service and improve response quality. 
• You can create a customized chatbot using the chatbot templates available. 
• Using the reports available you can analyze the chatbot’s performance and customer interaction. 
• The AI makes ticket resolving quick and simple, increasing overall customer service.

Pricing 

Wrapping Up

The AI chatbots for customer service transform business across all e-commerce channels and platforms.

You can try any one of the apps to help manage your business better without worrying about customer service.  

Just sit back and let the AI chatbot take care of your customer service on auto pilot. 

Frequently Asked Questions

1. What is the best AI chatbot for customer support?

There are many AI chatbots for customer support for Shopify. You can try apps like AskTimmmy.ai to improve your customer service on auto pilot 24/7. 

2. Can AI chatbots integrate with my existing e-commerce platform?

Yes, you can integrate the AI chatbots with popular e-commerce platforms such as Shopify and WooCommerce. 

While most chatbots come with multi-channel support, few might have certain restrictions. 

Before choosing an AI, check and ensure it has support for your specific e-commerce platform. 

3. How can AI chatbots increase sales?

AI chatbots can recommend products, assist with order status, and engage customers in personalized interactions, leading to higher conversion rates and improved sales.

4. Does Shopify have an AI ChatBot?

Shopify app store has many AI chatbots that you can choose from. Add these to your store and let AI chatbot take care of repetitive queries and support. 

5. Can AI chatbots be customized for my brand?

Many AI chatbots, such as AskTimmy.ai and HubSpot, allow customization in terms of design, tone, and functionality to match your brand’s voice and style.