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According to a 2023 Gartner study, 80% of companies are using AI to improve customer service.
The data speaks for itself—AI is transforming customer service and this study is just one of many proving the change.
In this blog, you will learn how to add AskTimmy.ai to your Shopify store and improve your customer service.
Why should you have an AI chatbot to improve customer service?
Customers prefer stores that provide quick and helpful support over those that take too long to respond or ignore their questions.
But as your business grows, answering repetitive questions like “Where’s my order?” or “How can I get a refund?” can become overwhelming.
Hiring more staff to handle customer queries 24/7 can also be expensive.
You don’t have to handle customer support all by yourself.
With an AI chatbot, you can make customer service faster, easier, and more efficient. It
- Saves time
- Works 24/7
- Provides accurate answers
All without depending entirely on human agents.
How to add AskTimmy.ai to your Shopify store?
To add the AI Chatbot to your Shopify store, just install AskTimmy.ai from the Shopify App store.
This app is user friendly and you can set up your bot in minutes, just by following the instructions on screen.
3 Ways to improve your customer service with an AI chatbot
1. Helps customers find the right product
Finding the right product in an online store can sometimes feel very challenging especially when your store has hundreds of products.
Your customer comes looking for a "heart-shaped pendant," .
But, browsing through numerous products may lead them to abandon their purchase.
This is where AskTimmy.ai can help to make the shopping experience smooth and hassle-free.
Instead of endlessly scrolling, the customer can type a simple query, such as:
“Show me heart-shaped pendants.”
Within seconds, the chatbot presents a list of matching products, helping them find exactly what they need.
AskTimmy.ai not only improves the customer experience but also increases sales in your store.
It’s like having a virtual assistant ready to help your shoppers 24/7 sales.
2. Provides instant order updates
After placing an order, customers often want to check its status to know when they can expect their package.
Traditionally, this involves reaching out to customer support via email or waiting for a live agent to respond.
With AskTimmy the entire process becomes easy.
Instead of waiting for reply, a customer can simply ask:
“Where is my order?”
The chatbot collects their order ID and instantly provides accurate updates.
This includes shipping status, estimated delivery date and tracking information - all within seconds.
There’s no waiting around, just quick and efficient service.
3. Answers policy-related questions
Clear policies build customer trust and retention, but finding the right information on a website can be frustrating.
For example, if a customer wants to know how to return a product,they might have to scroll through endless pages or read the FAQs to understand the return policy.
Instead they can just ask:
“How can I return my product?” in the chatbot.
AskTimmy pulls the relevant details from your store’s knowledge base and shares the information immediately.
You can also customize the chatbot’s responses to include specific return conditions or any other policies unique to your store.
For example, if your store requires items to be returned within 30 days in their original packaging, AskTimmy can communicate that directly to the customer.
Why choose an AI chatbot like AskTimmy?
Here’s how AskTimmy helps to improve customer service:
- Instant Solutions: No more waiting for human agents or browsing through FAQs.
- 24/7 Availability: Customers get help anytime, even during off-hours.
- Personalized Assistance: The chatbot tailors responses to customer queries and store-specific needs.
- Cost Savings: Automating repetitive tasks reduces the need for extensive customer support teams.
With AskTimmy, customers no longer have to navigate complex catalogs, read long product descriptions, or wait hours for a response.
They get instant answers, leading to a smoother and more satisfying shopping experience.
Frequently Asked Questions
1. Why use an AI chatbot to improve customer service?
AI chatbots like AskTimmy.ai make customer service faster and more efficient.
Unlike human agents, they can handle thousands of chats at once and are available 24/7.
2. What is the best AI chatbot for Shopify?
AskTimmy.ai is the best AI chatbot on the Shopify store for its features and affordable pricing.
You can try their free plan to explore how the chatbot works.
3. How can an AI chatbot be used to improve customer experience?
AI chatbots can handle basic customer inquiries, provide instant responses and assist with tasks such as product recommendations, order tracking and understanding store policies.
They are available 24/7 thereby reducing response times.
4. How can small businesses benefit from AI tools?
AI tools can help small businesses in many ways, like working faster, saving money, giving better customer support, creating tailored marketing plans, and helping the business grow.
Conclusion
AI chatbots like AskTimmy are not just tools—they change the entire shopping experience.
With quick, accurate, and tailored responses, your customers gain confidence knowing help is always just a question away.
By automating repetitive queries and providing instant assistance, AskTimmy also frees up your time to focus on growing your business.
Try AskTimmy today and take your customer service to the next level!