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Running a Shopify store means dealing with customer queries daily.
But answering repetitive queries and handling support can be exhausting.
And hiring a full-time support agent isn’t always cost-effective.
But you can automate 90% of your customer support with an AI chatbot at an affordable cost.
In this blog, you will learn how a Shopify AI chatbot can reduce support to save you time and money.
We have covered only the key points. No fluff!
Let’s get started!
4 factors to improve customer support
We have written this blog based on these four factors that help reduce customer support:
- Instant and accurate responses
- Multilingual support
- 24/7 automation
- Less time spent on FAQs
Interested in watching this article as a video? Here it is 👇(3 minute video)
How to use a Shopify AI Chabot to reduce customer support
To add an AI chatbot to your Shopify store, we’ve installed AskTimmy.ai from the Shopify app store.
Watch this video to see how to set up AskTimmy.ai in under 3 minutes.
Once you’ve installed and made the initial setup, your store will now have the AI Chatbot live.
Your AI chatbot is now ready to handle customer support on autopilot.
How a Shopify AI chatbot reduces customer support
Let’s take the clothing store ‘Bloom and Stitch’ as an example. Let’s see how the AskTimmy chatbot helps customers in real-time.
1. Instant and accurate product recommendations
When a customer asks the chatbot: “Suggest me a shirt to wear with my olive green pants.”
The chatbot instantly suggests matching shirts in seconds with a view product button.
Imagine the customer browsing through thousands of products without an AI chatbot.
With a follow-up conversation, the results get better and customers can find exactly what they need.
2. Answers in multiple languages
AskTimmy.ai is powered by ChatGPT which helps the chatbot to respond in more than 100 languages.
When you have a global customer base, this is great news for you to expand your audience.
For example, when a customer asks a question in German/ Chinese, and the chatbot replies instantly.
Even with a consecutive question in a different language, the AI chatbot responds accurately.
But with a human agent, this could be nearly impossible and is limited to only a few languages.
3. 24/7 automated customer support
The AI chatbot can handle customer queries 24/7.
Whether it’s midnight or a holiday, the chatbot continues assisting customers.
But live chat agents can’t be available 24/7 and you might miss many customer queries.
And above all, having a live agent can become costly when compared to the price of the app.
You could just sit back and relax while the AI chatbot takes care of the customer queries.
4. Reducing time spent on answering repetitive questions
Answering FAQs like ‘What is the cancellation policy?’ and ‘Can I get a replacement?’ takes up so much time.
A live agent has to answer all such repetitive questions that customers ask endlessly.
But what if all these repetitive questions can be answered automatically?
AskTimmy has an exclusive feature to add your frequently asked questions.
The chatbot learns all your FAQs and reads your store’s content to provide instant and accurate answers.
Reduce customer support with an AI Chatbot
With an AI chatbot like AskTimmy.ai, you can answer customer queries instantly and accurately.
Since the app is powered by ChatGPT, the AI chatbot handles queries in more than 100+ languages.
And you can sit back and let the chatbot answer repetitive questions 24/7 throughout the year.
Try adding AskTimmy.ai to your store and see how it reduces your time and money spent on customer support.
Frequently Asked Questions
1. How do I add a chatbot on Shopify?
From the Shopify apps store, install a chatbot. These apps come pre-built, making setup simple and quick. After the initial setup, you’re AI chatbot is ready for use.
2. Are there any Shopify apps for customer service?
Yes, several apps enhance customer service. Some great options include AskTimmy.ai, SmartBot, and Conversagent.
3. Can AI chatbots really reduce customer support costs?
AI Chatbots in Shopify reduce support cost by handling repetitive queries, automating tasks like order tracking, and providing 24/7 support without extra staffing.