10 Best Shopify AI Chatbots to Reduce Customer Support

Ridhu Pharan
Content Creator

Last update on :

January 24, 2025

Table of contents

Best Shopify AI Chatbots - Comparison Table

List of Best Shopify AI Chatbots

Best Shopify AI Chatbots to Reduce Customer Support: Summary

Frequently Asked Questions

There are hundreds of AI chatbots on the Shopify app store.

And choosing one AI Chatbot to help reduce customer support in your store can be challenging.

How about you read this blog post and choose the app that suits your needs?

To help you out, we’ve curated a list of the 10 best Shopify AI chatbots to reduce customer support. 

Each app comes with unique features, pricing options, and benefits, so you can find the one that fits your needs perfectly.

Best Shopify AI Chatbots - Comparison Table

App Name Pricing Free Plan Unique Features
AskTimmy.ai AI Chat $49/month ✅ Multilingual support, Account manager setup
SmartBot: Leading AI Chatbot $30/month ✅ Clickable conversation starters, Order tracking
Conversagent AI Support $19/month ❌ Knowledge base training, Continuous learning
Wizybot AI Chatbot $49/month ✅ Intelligent order processing, Human-like responses
Verifast AI Chatbot + Salesbot $59/month ✅ 24/7 ticket resolution, Multilingual support
Nibble: AI Negotiation $499/month ✅ Personalized discount negotiations, Behavioral tools
Talkvisor AI Chatbot $59/month ✅ Click and cart tracking, Multilingual live chat
Rep AI: ChatGPT Sales Chatbot $39/month ❌ Behavioral AI, Conversational AI for support and sales
PulseChat: AI Sales Chatbot $14/month ❌ Real-time chat monitoring, Handles 100+ languages
Manifest AI Chatbot $499/month ❌ AI-generated quizzes, Human-like responses

List of Best Shopify AI Chatbots

Whether you’re looking for multilingual support, order tracking, or reduced support tickets, there’s a chatbot on this list to match your requirements.

1. AskTimmy.ai AI Chat

AskTimmy.ai app can handle common customer questions by syncing with FAQs, Shopify policies, web pages, and other resources.

It can address queries like “Where is my order?” and “How can I cancel my order?”. 

The app can support more than 95 languages, which is great when you have a global audience. 

You will get an account manager service to assist with setup and customization to ensure the chatbot aligns with your business needs. 

Overall, AskTimmy.ai is a good option for businesses looking to streamline support 24/7.

Pricing: $49/month (Free plan available)

Unique Features: Account manager setup

Customer reviews:

“This app is amazing! I filtered through a lot of other AI chat options for my site and decided to try AskTimmy.ai. It does everything I would like it to and so much more! The team is extremely helpful too and were able to show me all the cool features you can use with this. I highly recommend this and am so happy with it!”

- Ashlyn's Diy Drip

“We are in the process of implementing AskTimmy.ai, and I must say the support from their team has been outstanding! They consistently respond promptly to our questions and needs, always going the extra mile to assist us.”

- Feelo

2. SmartBot: Leading AI Chatbot

SmartBot is designed to handle up to 95% of customer inquiries including order tracking. 

One feature that stands out is its clickable conversation starters, which help customers through their queries more efficiently.

The dedicated order tracking option is a nice touch, as it saves time for both customers and support teams by streamlining a common concern. 

Overall, SmartBot is a user-friendly app for managing customer support.

Pricing: $30/month

Unique Features: Clickable conversation starters, Dedicated order tracking

Customer reviews: 

“Great chatbot! Only thing I would add is the ability to chat with the bot itself as an admin to update its knowledge base or quickly give it answers to questions customers ask, which it might not know.”

- Veteran Comman

“This is amazing! I know AI is way smarter than I could ever be, but I just installed this smartbot and tested it on our site. I asked 95% of our customer service questions to it and it answered all of them flawlessly without me having to give it any information. This will cut back a lot of my customer service time. I'm very excited.”

- Dropcap Studio

3. Conversagent AI Support & Chat

Conversagent AI Support & Chat allows you to train the app with your store’s FAQs and additional information through a dedicated knowledge base page. 

This makes it particularly useful for businesses with unique or detailed support needs. 

The app can learn continuously from your store, which helps it provide increasingly accurate answers over time. 

Conversagent AI app has the potential to reduce support tickets and minimize repetitive customer inquiries.

Pricing: $19.99/month

Unique Features: Knowledge base training, Continuous learning.

Customer reviews 

“We are currently trialling the app and love it. The AI has been answering customers' questions like a storm. The replies are up to date to our current product promotions, etc. The team is very supportive. Looking forward to seeing their next integration with Shopify Inbox.”

- Kidz Toy Warehouse

“This is an amazing app that is just at the beginning of what it will be! With just some minor improvements, this app will be able to do more than would be possible with a small customer support team! Did I mention amazing support?!”

- TacNGear

4. Wizybot AI Chatbot

Wizybot AI Chatbot can deliver tailored customer support by handling a variety of queries to provide customized responses. 

The chatbot can offer automated yet human-like interactions, which can enhance the customer experience. 

A unique feature is its intelligent order processing and shipping label generation, which adds a layer of automation for stores dealing with logistical tasks. 

Overall,  Wizybot app is a good option to combine customer service with operational efficiency.

Pricing: $49.99/month

Unique Feature: Intelligent order processing

Customer reviews:

“Excellent app and excellent support team. Since the start, they've been all the time watching for the betterment of the bot and giving the right pointers on how to manage it. EXCELLENT RECOMMENDED 100%”

- Carbone Store Panamá

“Wizy is a support in my management of customer service on my page, the information must be delivered and that's it, it has the ability to serve customers as you do yourself.”

- Saguaro Chile

5. Verifast: AI Chatbot and Sales Bot

Verifast: AI Chatbot and Sales Bot can respond in 125 languages, making it a good choice for stores with a diverse, international customer base. 

The app can handle common customer queries, including order tracking, returns, and cancellations, which are often time-consuming tasks for support teams. 

The app also emphasizes its 24/7 availability and can close all support tickets.

Overall, the Verifast app is suitable if you are looking to maintain constant customer support without adding more workload.

Pricing: $59/month (Free plan available)

Unique Features: 125 language support, 24/7 support ticket resolution

Customer reviews: 

“We are highly impressed with the seamless integration and overall experience provided by Verifast. It has offered us valuable insights into its functionality, especially when compared to real customer queries.”

- ISAK

“Amazing App! Verifast AI Chatbot is essential for our store, handling queries on health concerns, product usage, and dosages effortlessly. Their seamless Salesforce integration ensures pushing key details like number, concern, and age directly to our CRM. The agile support team is a fantastic bonus.”

- Decode Age

6.Nibble: AI Negotiation

Nibble app uses AI to negotiate personalized deals directly with customers. 

These negotiations can help offer discounts and also maintain healthy profit margins.

The app is customizable, allowing you to personalize your experience to suit the brand.

The app uses behavioral tools such as exit intent pop-ups to catch hesitant shoppers and email triggers to target specific customer segments. 

This combination of personalization and smart targeting makes it an interesting app for businesses looking to enhance engagement and conversion rates.

Pricing: Free plan available

Unique Features: Personalized discount negotiations, Behavioral tools

Customer reviews:

“We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implement or to modify if necessary.”

- Capsuline

“Great way to engage and convert customers! The support we've received has been fantastic, and has really allowed us to inject our own personality into the chats & negotiations - almost feels like we've added another member to our sales team!”

- CRU Kafe

7. Talkvisor AI Chatbot Live Chat

Talkvisor is an AI-powered live chat solution designed for international businesses. It supports personalized sales messages, answers FAQs, and handles order tracking efficiently. 

One of its standout features is real-time translation, which ensures smooth communication with customers across different languages. 

This makes it particularly useful for stores catering to a global audience, as it helps bridge language barriers while maintaining a high level of customer service.

Pricing: Free plan available

Unique Features: Real-time translations, Click and cart tracking

Customer reviews:

“I've started using Talkviser a little over a week ago, and I'm already very enthusiastic about the app. The dashboard is very clear and provides lots of information about customers browsing, checking out, and buying on your shop. The app is very easy to use and customize to your brand settings. All in all, highly recommended!”

- Noa & Dje

“Everything is really good, but about live chat, I prefer having an app to control all aspects of the chat, because managing by text or email feels too old and tedious. If it had an app, it would get 5 stars.”

- Rolland Texas Store

8. Rep AI: ChatGPT Sales Chatbot

The Rep AI helps to reduce customer support efforts by using Conversational AI to handle common inquiries and assist shoppers in real-time. 

It also integrates with Shopify apps like Gorgias to streamline support workflows. 

The app continuously learns your catalog and website, ensuring it remains up-to-date and can accurately address customer queries.

This reduces the need for manual intervention and lowers the volume of support tickets.

Pricing: $39/month (Free plan not available) 

Unique feature: Behavourial AI 

Customer reviews:

“Great app for answering basic customer questions when the folks who work at our small business are, understandably, asleep. They're always adding new features, and we're excited to try some of the action flows that will facilitate things like cancellation or address changing for our customers!”

- Bluecorn Handles

“Great support for any questions I had—bot seems to be performing well based on the information available to it. I have been monitoring the chats and seeing what information is missing in the product descriptions, etc., and once changed, the responses are updated, which is really great!”

- Solenco

9. PulseChat : AI Sales Chatbot

PulseChat can handle customer queries, including order tracking and product inquiries, 24/7.

The app can give instant responses by handling 100+ languages.

Chatbot responses can be personalized to maintain an on-brand tone and meet specific support needs.

You can track all customer conversations for oversight and improvements.

These features reduce the workload on support teams and enhance the efficiency of customer interactions.

Pricing: $14/month 

Unique feature: Real-time chat monitoring

Customer reviews:

“The widget is clean and fully customizable. I wasn’t sure what to expect from PulseChat, but it’s clearly a great app for us. Most of my customers don’t even know that they’re talking with a bot.”

- Mini Joy

“The thing that I love about your app is the fact that we can see every chat, so I can change the future bot's answers if I want to. This is clearly a huge plus among every app that I've tested before. I'll stick with this one for sure.”

- Man Metal

10. Manifest AI Chatbot

Manifest AI Chatbot offers 24/7 assistance, handling customer queries with natural, conversational responses.

The app supports global languages to help you with diverse customer base.

The chatbot engages with customers in real time, addressing concerns, reducing buyer objections, and preventing cart drop-offs.

It organizes quizzes in real time to help customers find the most suitable products, reducing confusion and unnecessary queries.

Pricing: $99/month

Unique feature: AI-generated quiz

Customer reviews:

“We have been working with Manifest AI for a little over a month now. We are pleased with results we are starting to see and with the support we are getting to help modify things as we move along.”

- Cinema Secrets

“Great App! It could be a little bit cheaper, though. Still, it is an excellent app that works great. Customer Support Team is fantastic!”

- Martelli Giovanni Coffee

Best Shopify AI Chatbots to Reduce Customer Support: Summary

Now that you learned about the 10 best AI chatbots on Shopify to reduce customers, you can choose the one for your Shopify store.

  1. AskTimmy.ai AI Chat
  2. SmartBot: Leading AI Chatbot
  3. Conversagent AI Support & Chat
  4. Wizybot AI Chatbot
  5. Verifast AI Chatbot + Salesbot
  6. Nibble: AI Negotiation
  7. Talkvisor AI Chatbot Live Chat
  8. Rep AI: ChatGPT Sales Chatbot
  9. PulseChat: AI Sales Chatbot
  10. Manifest AI Chatbot

Make sure to go through the features and pricing to suit your needs and budget. Try the free plan or free trial to test out the app and start automating your customer support.

Frequently Asked Questions

1. How do I add a chatbot on Shopify?

To add a chatbot to Shopify, you can choose from the chatbot apps available on the Shopify app store. These apps provide ready-to-use chatbots, making the setup process quick and easy.

2. Are there any Shopify apps for customer service?

Yes, there are many Shopify apps to improve customer service in your store. Few best apps to try out are AskTimmy.ai, SmartBot, and Conversagent.

3. Which is the best AI chatbot for Shopify?

AskTimmy.ai is a good AI chatbot app that comes with features such as 24/7 automated customer support, instant human-like responses, photo-search and acts as a sales assistant.