.png)
.png)
Offering round-the-clock customer support is not as easy as it sounds. You need an expert team to help and guide your customers at all times. This is not an economically feasible option especially if you are a small business owner with limited staff. But you can still assist your customers 24/7 and improve your customer service with the best AI chatbots on Shopify.
AI chatbots are not just the future but the reality of modern ecommerce. Customers need instant answers and immediate responses. No matter how big or small your Shopify store is, with an AI chatbot you can improve your customer service and scale your business.
Still confused about which AI chatbot to use and how to choose the best chatbot for your Shopify store? Read along to get familiar with the best AI chatbots on Shopify that will help improve your overall customer service.
Best AI chatbots to improve customer service on Shopify
Here is a list of the best AI chatbots on Shopify to improve your customer service and support.
The chatbots have been evaluated based on their features, pricing, and effectiveness in improving customer support.
1. AskTimmy.ai
Features
- AskTimmy is a Shopify embedded app, easy to install and integrate with all Shopify stores.
- The chatbot helps improve customer satisfaction through instant answers and quick product recommendations.
- It automates all customer queries, thanks to its vast knowledge base. You can upload documents, FAQs, store policies, and more to train the chatbot.
- AskTimmy offers accurate answers to all kinds of product, order, and store related questions.
- The in-built analytics will help analyze the AI interaction and the AI prompts help customize the responses accordingly.
- AskTimmy supports 95+ languages.
- You get a dedicated accounts manager to customize the chatbot for your store and needs.
Pricing
Reviews
2. Wizybot
Features
- Wizybot has multilingual support to ensure smooth and interruption-free communication with the customer.
- You can update the chatbot’s knowledge base to answer customer queries with utmost accuracy.
- Documents such as manuals, guides, product catalogs, and FAQs can be fed into its data.
- The chatbot also offers live order updates to improve customer service and satisfaction.
- It comes with ready-to-use chatbot templates and technology.
Pricing
Reviews
3. Relish AI
Features
- You can train the AI with detailed information regarding products, order details, FAQs, and troubleshooting guides.
- This helps offer instant solutions and address a variety of customer concerns.
- Powered by ChatGPT, Relish AI can assist customers in multiple languages.
- They offer a dedicated accounts manager for premium and enterprise plans to help with setup and customization.
- The chatbot can handle queries related to live order tracking, order cancellation, and returns.
Pricing
Reviews
4. Heichat
Features
- Heichat supports over 95 languages.
- You can train the chatbot with shop policies, documents, and custom prompts.
- The chatbot can manage orders, discounts, and other customer queries.
- It offers a comprehensive ticket analysis with a detailed report on the issue, an overview of the ticket, and user information.
- The chatbot automatically updates product listing to offer precise information.
Pricing
Reviews
5. Sendbird
Features
- Sendbird AI chatbot supports over 80 languages to assist international customers.
- You can update the chatbot’s knowledge base with store policies, guidelines, FAQs, blogs, and product information to address customer queries.
- In regard to order management, it provides real-time updates on order status.
- It is simple to create and automate workflow using the chatbot’s pre-set responses.
Pricing
Reviews
6. Molin
Features
- Molin answers customer queries in 92+ languages, ensuring an effective and smooth conversation.
- It engages with customers to offer tailored product recommendations.
- It is easy to train the chatbot with custom AI prompts, FAQs, and product catalogs.
- The chatbot offers tracking links for order-related customer queries.
- You can also use it as a tool to collect customer data for lead generation. Helps with sending out emails and SMS for marketing.
Pricing
Reviews
7. Verifast AI
Features
- Verifast supports over 120 languages to connect with customers.
- It can handle customer queries related to products, orders, returns, and cancellations.
- The chatbot understands customer preferences and offers personalized product recommendations and suggestions.
- Helps reduce cart abandonment with accurate timely response. This increases overall customer satisfaction.
- The AI analytics offers insights into customer drop-off reasons, the voice of customer data, and other information to optimize the chatbot.
Pricing
Reviews
Benefits of using an AI chatbot for customer service in Shopify
With an AI chatbot, you can automate 80% of customer queries and routine tasks.
Using an AI chatbot for customer service has other benefits as well.
Before we get into the chatbot options, it’s essential to understand the benefits of using an AI chatbot and its effectiveness.
1. 24/7 customer service
The longer your customers have to wait for a human agent to attend to their query, the higher the chance of losing the customer.
With an AI chatbot, you can say goodbye to customer wait time.
2. Offers multilingual support
The number of supported languages may vary from chatbot to chatbot but it makes your store accessible to global customers.
Catering to your customers in their preferred language is essential especially when you offer international shipping.
3. Offer a personalized shopping experience
AI chatbots will act as a sales assistant. It offers personalized product recommendations to help customers find what they are looking for.
4. Saves time, resources, & money
With an AI chatbot, you can reduce the need for human agents. You can instead use these resources for other complex tasks.
The instant response and help will reduce the cart abandonment rate, increase sales, and multiply your profits.