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US retailers lose an estimate of $330 billion in just one year, all due to abandoned cart and insufficient help during online shopping. An AI chatbot can help them find answers but the real help comes from an AI shopping assistant. The best AI shopping assistant on Shopify will keep your customers engaged at all times, increasing customer satisfaction and experience.
Make your product search smarter with an AI shopping assistant on your Shopify store. From recommending the right products to upselling and cross selling, it does it all. But the real question is, which is the best Shopify AI shopping assistant and how do you choose it?
In this article, I have curated a list of 7 best AI shopping assistants that stand out in the crowd of AI chatbots and other AI tools. Read along to get familiar with the apps, their features, use cases, and pricing.
What’s the difference between an AI shopping assistant and an AI chatbot?
On the surface, an AI chatbot and an AI shopping assistant do the same thing. Their end goal is to keep customers engaged, help them with their queries, and assist them at every step of the way. They are focused on increasing your sales and conversions.
But on the other hand, they are two different entities. Here is a clear outline of both for your better understanding.
AI Shopping Assistant:
- Focused on offering personalized product recommendations.
- Upsell and cross sell products.
- Keeps track of inventory data and product catalog.
- Creates a better shopping experience.
AI Chatbot:
- Answers customer queries related to orders, products, and store policies.
- Handles order cancellations and returns.
- Reduces workload for human agents.
- Increases customer service and satisfaction.
- Reduces customer support costs.
Best AI shopping assistant on Shopify
Here is a list of the best AI shopping assistants on Shopify to increase sales and AOV.
The apps have been evaluated based on their ability to assist customers better.
Multiple language support, visual search support, effective upsell and cross sell, and personalized product recommendations are taken into consideration.
1. AskTimmy.ai
AskTimmy acts as your in-house shopping assistant. It engages with customers in a human-like conversation. You can also train the AI using documents, FAQs, blogs, and store policies to act as a customer service AI chatbot.
Features
- Product recommendation: It offers a personalized shopping experience. Asks follow-up questions to understand customer preferences.
- Product queries: AskTimmy can answer all kinds of product queries. This helps customers make an informed purchase and reduces returns and cancellations.
- Photo search: Customers can upload images to get similar products. It works the same as showing a picture to a shop assistant and asking for a product.
- Upsell & cross sell: AI nudge will prompt customers to explore more products, encouraging them to buy more. It can be used to upsell higher-value products and cross-sell complementary products.
- Add to cart: A direct ‘Add to cart’ button appears within the chat. This makes shopping much easier for customers.
- Multilingual support: AskTimmy.ai supports 95+ languages.
- Inventory Data: AskTimmy keeps track of your inventory, stocks, and product availability. It will not recommend products that are out of stock or unavailable.
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2. iAdvize: AI Shopping Assistant
iAdvize is a comparatively expensive AI shopping assistant powered by Gen AI technology. Apart from Shopify, their advanced plans come with omnichannel support and integration.
Features
- Proactive engagement: The AI actively engages with customers and initiates conversations based on their search.
- Product discovery: It understands customer needs and recommends suitable products.
- Product queries: The AI assistant predicts each product-related query. The questions automatically appear on the product page.
- Upsell & cross sell: The chatbot can also upsell similar products and cross-sell complementary products.
- Multilingual support: iAdvize AI supports multiple languages to reach international customers.
- Inventory data: It automatically updates inventory data and recommends products accordingly.
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3. Dialog - AI Sales Assistant
Dialog, unlike other AI shopping assistants, does not appear as a chatbot. Instead, the conversation starter is displayed as a dialogue box. It also handles the conversation in a natural human-like language to create a better shopping experience.
Features
- AI recommendations: Dialog recommends the most suitable products to customers based on their requirements.
- Product queries: It replicates in-store assistance, clarifying all product-related queries. This helps customers get a clear picture of the product and how it works.
- Upsell & cross sell: Dialog is also an effective tool to suggest similar and complementary products. This helps increase your AOV.
- Multilingual support: Dialog supports multiple languages to engage with customers better.
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4. AI Stylist
This is one of the best apps for a specific set of retail stores that need a stylist rather than a simple chatbot. It offers styling and beauty tips just like a shop assistant would, helping customers find the perfect product.
Features
- Product recommendation: AI stylist offers personalized product recommendations to each customer.
- Product queries: The app answers both product-related questions as well as offers styling tips, just like a shop assistant would.
- Upsell & cross sell: It also helps customers find similar products and complementary products.
- Multilingual support: AI stylist can converse in your customer’s preferred language.
- Inventory analysis: It regularly scans the product catalog and website to keep track of the inventory and sales.
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5. Rep AI
This ChatGPT-powered sales chatbot is designed to enhance customer engagement. It employs retention strategies to engage with disengaged customers. The initial integration takes hardly 5 minutes and you can customize the AI as you see fit.
Features
- Product discovery: Rep AI uses Behavioral AI to help customers find the right product. It recommends products based on customer needs and requirements.
- Product queries: You can train the AI to give accurate answers to customer queries, all while maintaining your unique brand tone.
- Upsell & cross sell: When customers are looking at a product, Rep AI recommends premium versions of it to upsell higher-value products. It also suggests complementary products.
- Multilingual support: It supports multiple languages to connect with global customers.
- Inventory data: It automatically scans your inventory to keep track of in-stock products and data.
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6. ShopSmart AI-Powered eCommerce
ShopSmart AI-powered eCommerce appears both on the home page and product page in dialogue boxes rather than as a chatbot. It acts as an expert sales assistant, creating a smooth shopping experience.
Features
- Product recommendation: ShopSmart AI offers product recommendations based on what the customers need.
- Photo search: Customers can also use the photo and voice search feature to get similar products from the store.
- Product queries: The AI assistant appears on each product page to help customers with the product, its features, and necessary details.
- Upsell & cross sell: When prompted, the AI assistant will upsell similar products and cross-sell complementary products.
- Multilingual support: It understands multiple languages but might answer back in English.
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7. Shopily AI Chatbot & Assistant
Shopily AI chatbot & assistant comes with simple interface and customization options.You can update its knowledge base with store policies, pages, and blogs.
Features
- Product recommendations: The chatbot acts as a shopping assistant and recommends products based on customer preferences. It also compares products to help customers find the right one.
- Product queries: It understands customer queries related to products. The knowledge base aids to accurate and quick answers.
- Upsell & cross sell: The shopping assistant upsells and cross sells products effectively by suggesting similar and complementary products.
- Multilingual support: It supports 100+ languages to engage with customers in their preferred language.
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Wrapping up!
Each AI shopping assistant comes with its own unique features and abilities.
From the list of apps given in this article, choose the one that aligns with your Shopify store and needs.
Try out free trials and free plans to understand the app before you upgrade to their paid version!